Shipping Policy
Shipping Policy - InsenseShop
Welcome to InsenseShop! We are committed to providing you with a seamless shopping experience, including fast and reliable free shipping on all orders. Please review our shipping policy below to understand our processes and what you can expect when you shop with us.
Shipping Information
At InsenseShop, we believe in making your shopping experience as convenient as possible. That’s why we offer free shipping on all orders, regardless of the purchase amount or destination. Whether you're buying a single item or multiple products, enjoy the convenience of having your order delivered right to your doorstep at no extra cost.
- Standard Shipping: Delivered within 2 to 5 working days, absolutely free.
- Express Shipping: Available for an additional fee of $15.99, delivered within 1 to 3 working days.
- International Shipping: Free for most destinations, with delivery times varying depending on the country.
Processing Time
All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the following business day. Once your order has been processed, you will receive a confirmation email with tracking information.
Delivery Time
Our standard delivery time is 2 to 5 working days for domestic orders, and we aim to get your items to you as quickly as possible. Delivery times may vary for international orders based on the destination country and customs procedures.
- Domestic Orders: 2 to 5 working days
- Express Orders: 1 to 3 working days
- International Orders: 7 to 14 working days (customs may cause additional delays)
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs procedures.
Shipping Carriers
We partner with reputable carriers to ensure your order arrives on time. Our primary shipping carriers include:
- UPS
- FedEx
- USPS
- DHL (for international orders)
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website. You can track your order's status and estimated delivery date using this information. If you encounter any issues with tracking, please contact our customer support team at info@insenseshop.org.
Shipping Restrictions
Please note that we currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. If your address falls within these categories, you may need to provide an alternative delivery address.
International Shipping
For international orders, shipping is free to most destinations. However, please be aware that customs fees, duties, and taxes may apply to international shipments and are the responsibility of the recipient. InsenseShop is not responsible for any additional charges imposed by customs authorities.
Lost or Damaged Packages
We take great care in packaging and shipping your order. However, in the rare event that your package is lost or damaged during transit, please contact us immediately at info@insenseshop.org. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot modify the delivery address.
Delays and Exceptions
While we strive to deliver your order within the specified time frame, unforeseen circumstances such as severe weather, natural disasters, or carrier strikes may cause delays. We appreciate your patience and understanding in these situations. If you experience a delay, please contact our customer support team for assistance.
Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to reach out to us. You can contact our customer support team at info@insenseshop.org
Thank you for choosing InsenseShop! We are committed to providing you with a pleasant shopping experience and look forward to serving you with quality products and reliable shipping services.
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